Dispatcher

The Dispatch/Customer Service representative will be responsible for coordinating and scheduling service calls, ensuring timely responses to customer requests, and providing excellent customer service.

Key Responsibilities:

• Receive and prioritize incoming service requests via phone, email, and service management software.
• Schedule and dispatch technicians for HVAC, plumbing, and electrical service calls based on urgency and technician availability.
• Maintain accurate records of service requests, technician schedules, and customer interactions.
• Communicate with customers regarding service updates, technician arrivals, and any changes to scheduled appointments.
• Monitor technician locations and workloads to optimize routes and efficiency.
• Collaborate with management to address customer concerns and improve service delivery.
• Assist with inventory management by tracking parts and materials needed for service calls.
• Provide administrative support to the team as needed, including data entry and report generation

Qualifications:

• 2+ years of experience in dispatching and customer service
• Experience with Service Titan is preferred
• Previous industry knowledge and training