About Brubaker Inc.
We know we have to earn your trust, just as we have with all of our customers since 1945.
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About Brubaker Inc.
We know we have to earn your trust, just as we have with all of our customers since 1945.
Wayne Brubaker, founder, 2007
Our History
Brubaker Inc. was founded in 1945 by I. Wayne Brubaker, and was originally in the plumbing, heating, and rainwater spouting business.
Founded right after the end of World War II in 1945, Brubaker Inc. has been a family-owned service and contracting firm providing clients with a wide variety of services for decades. When I. Wayne Brubaker originally established the firm, he offered these services under the name of I. W. Brubaker Plumbing, Heating, and Spouting.
During the early 1950s America was undergoing a tremendous economic expansion. Consumers snapped up goods that hadn’t been available during the War. Invigorated by the marketplace, our Frigidaire and Delco appliance retail store was unveiled and it was an immediate success.
Our Mission
To be a difference maker and steward of excellence to our industry, our team members, our customers and future generations.
Our Vision
Since 1945, Brubaker Inc. has been a leader in home and construction services and will continue to set the standard of excellence by:
- Serving our customers in a way we would want our loved ones to be served.
- Employing only those that fit our diverse and inclusive customer first culture.
- Delivering products and services that best fit our customer’s need.
- Being open minded and innovative so that we can be a proactive partner.
- Creating an environment where superior performance is the standard.
- Never wavering from having the highest ethical and moral business standards.
- Maintaining a physically, emotionally, and mentally safe workplace.
- Investing in the younger generation by providing training and mentoring opportunities.
- Creating win-win-win partnerships with employees, vendors and customers.
- Being a good steward of our community and the environment.
Our Core Values
- Act with Integrity
- Family Comes First
- Respect Each Other
- Have Compassion
- Right Our Wrongs
- Be Trustworthy
We live and breathe our Mission, Vision and Values and hold each other accountable for being an excellent representative at every level of our company. We guarantee it!
Milestones:
- Started in 1945 by I. Wayne Brubaker, the business focused on plumbing, heating, and rainwater spouting.
- In the 1950s a kitchen and laundry retail store was added to the business. We became one of the first contractors in the Lancaster area to employ 2-way radio dispatching.
- 1959 saw our expansion beyond our original plumbing and heating divisions into air conditioning.
- In the early 1960’s a new water softening technology, sold under the name of Brusoft was added to our lineup of products and services, along with electrical services.
- In 1978 we added an automotive service garage.
- The 1980s saw us as a pioneer in computerized take-off and drafting.
- The turn of the century ushered in division-wide cell phone communications and single-point dispatching to technicians via cell phones.
- After a devastating fire destroyed our showroom on June 9th 2011, we opened our new facility in July of 2012.
- In 2012 we began a “green” initiative to dramatically reduce paper by dispatching and data transfer via electronic tablets.
Over the years Brubaker Inc. has evolved into a multifaceted company. Our technicians are specialized in the plumbing, heating and cooling, electrical, and remodeling trades. We have a 24 hour Service Division and our Appliance and Remodel Design Center. You can still find us at our same location, providing Service that Exceeds Expectations, since 1945.
Affiliations and Community Involvement
Brubaker Inc. is proud to be a member of these professional organizations:
- Keystone Chapter of Associated Builders and Contractors
- Better Business Bureau
- Lancaster Chamber of Commerce
- The High Center
- National Kitchen and Bath Association
- Green Building Association of Central Pennsylvania
- U.S. Green Building Council
- Hempfield Business Coalition
- 4-H
As a member of the local community, we are committed to doing our part to serve our friends and neighbors beyond the services that we are in business to provide. For many years our employees have participated in the Pennsylvania Adopt-A-Highway cleanup program. Several employees serve on boards of not-for-profit and faith-based organizations; others volunteer with 4-H and local youth soccer clubs. We have served as a waste oil repository for many years, aiding our neighbors in safely recycling their used petroleum products. The organizations that we or our employees support include, among others:
- National Multiple Sclerosis Society
- St. Baldricks Foundation
- S.W.A.N.
- Pennsylvania Adopt-A-Highway
- Schreiber Pediatric Center
- Team CMMD Foundation
- Tel Hai Retirement Community
- Water Street Mission
- Various local fire companies
- Numerous local churches
- Excentia
- Great American Cleanup of PA
- Hempfield Area Food Pantry
- Lancaster Bible College
- Least of These Ministries
- Millersville Community Parade
- Mom’s House
- Central PA Confederation of Motorcycle Clubs annual Toy Ride for Penn State Hershey Children’s Hospital
Safety
Safety is a way of life at Brubaker Inc.
Our goal is for our employees to return home at the end of the work day as healthy and as whole as when they arrived at the start.
As a result, safety awareness, safety practice, and expectations of performing safely are all a part of our culture. It is codified in policy and is practiced and encouraged from the top down.
Monthly departmental safety meetings, a company-wide safety committee, a management-level safety team, and job-site and equipment inspections are key facets of our comprehensive safety program at Brubaker Inc.
Here is our Experience Modification Factor for the past five years:
Year
4-1-2018
4-1-2019
4-1-2020
4-1-2021
4-1-2022
4-1-2023
Rate
.91
.95
1.19
1.06
.99
.80
