About Us

We know we have to earn your trust, just as we have with all of our customers since 1945.

  • Our dependability and consistency provide you with quality services and high levels of performance.
  • Our technical expertise and construction knowledge assures you of outstanding results.
  • Our customized services will deliver your project on time and on budget.
  • Our commitment: We do our work “right the first time and every time”.

We at Brubaker Inc. are dedicated to providing you with

                       Service that Exceeds Expectations!  You’ll SEE!SM

Our History

Brubaker Inc. was founded in 1945 by I. Wayne Brubaker, and was originally in the plumbing, heating, and rainwater spouting business.

Founded right after the end of I. Wayne BrubakerWorld War II in 1945, Brubaker Inc. has been a family-owned service and contracting firm providing clients with a wide variety of services for decades.  When I. Wayne Brubaker originally established the firm, he offered these services under the name of I. W. Brubaker Plumbing, Heating, and Spouting.

During the early 1950s America was undergoing a tremendous economic expansion, and consumers snapped up goods that hadn’t been available during the War.  Invigorated by the marketplace, our Frigidaire and Delco appliance retail store was unveiled and it was an immediate success.

Some of our milestones realized over the years:

  • Started in 1945 by I. Wayne Brubaker, the business focused on plumbing, heating, and rainwater spouting.
  • In the 1950s a kitchen and laundry retail store was added to the business. We became one of the first contractors in the Lancaster area to employ 2-way radio dispatching.
  • In the 1960s a new water softening technology, sold under the name of Brusoft was added to our lineup of products and services.
  • In the 1970s we expanded beyond our original plumbing and heating divisions into air conditioning and electrical. We added an automotive service garage in 1978.
  • The 1980s saw us as a pioneer in computerized take-off and drafting.
  • The turn of the century ushered in division-wide cell phone communications and single-point dispatching to technicians via cell phones.
  • In 2012 we began a “green” initiative to dramatically reduce paper by deploying two-way dispatching and data transfer via electronic tablets.

Over the years Brubaker Inc. has evolved into a multifaceted company employing specialized technicians in the plumbing, heating and cooling, electrical, and remodeling trades, accompanied by a 24 hour Service Division and our Appliance and Remodel Idea Center.  We are still at our same location, providing Service that Exceeds Expectations, since 1945.

Our Employees

Brubaker Inc. is large enough to keep abreast of the latest industry trends and technological advancements, yet small enough to foster an informal familial atmosphere that provides for both personal and professional advancement and improvement.

At Brubaker Inc. our employees enjoy wages and benefits that are very progressive for the industry. Because of this and our excellent work environment, our full-time employees have an average of almost 12 years of employment with us. This is exceptional in an age of “free agent” employees and employers.

Affiliations and Community Involvement

Brubaker Inc. is proud to be a member of these professional organizations:

The American Spirit Parade

Members of the Ephrata Elks Lodge 1933 carry a giant flag along Buchanan Avenue in the American Spirit Parade. (Blaine T. Shahan/Sunday News)

As a member of the local community, we are committed to doing our part to serve our friends and neighbors beyond the services that we are in business to provide. For many years our employees have participated in the Pennsylvania Adopt-A-Highway cleanup program and we have shared our showroom floor on election day as a polling station. Several employees serve on boards of not-for-profit and faith-based organizations; others volunteer with 4-H and local youth soccer clubs. We have served as a waste oil repository for many years, aiding our neighbors in safely recycling their used petroleum products. The organizations that we or our employees support include, among others:

Safety

Safety is a way of life at Brubaker Inc.

Our goal is for our employees to return home at the end of the work day as healthy and as whole as when they arrived at the start.

To that end, safety awareness, safety practice, and expectations of performing safely are all a part of our culture.  It is codified in policy and is practiced and encouraged from the top down.

Monthly departmental safety meetings, a company-wide safety committee, a management-level safety team, and job-site and equipment inspections are key facets of our comprehensive safety program at Brubaker Inc.

Here is our Experience Modification Factor for the past three years:

Year Rate
4-1-2014 to 3-31-2015 .942
4-1-2015 to 3-31-2016 .922
4-1-2016 to 3-31-2017 .970

Mission, Vision, and Values

Our Mission

To provide excellence in plumbing, heating/cooling, electrical, remodeling, and appliance sales and service.

Our Vision

Since 1945, Brubaker Inc. has been a leader in home and construction services and will continue to set the standard by promoting excellence in:

  • how we serve our customers, so that they will gladly promote us to others
  • employing the finest craftspeople and technicians to serve our customers
  • delivering products and services that best fit our customer’s needs in a timely and cost-effective manner
  • maintaining the highest ethical and moral standards in all of our business practices
  • maintaining a safe workplace and providing an environment conducive to superior performance
  • relationships with our vendors and service providers so that they will serve us the best they can and we in turn are best equipped to provide our customers with superior service
  • environmental stewardship

Our Values

  • Stability
  • Consistency
  • Honesty
  • Integrity
  • Family
  • Reliability
  • Promote innovation
  • Embrace new technologies

We want to provide the best products and services that we possibly can to you, our customer.  We want to provide with such superiority that you will happily tell others about us.  To aid us in doing that, we employ the best technicians and employees, provide them with the best tools, equipment, and environment to perform at their peak; and we promote superior relationships with our consultants, subcontractors, and material vendors.  All of this in an effort to deliver to you the very best.